Information we collect

We collect only the information that is relevant to our mission and service delivery, including:

• Identity details such as name, CNIC, contact numbers, and postal addresses provided on donation, volunteer, or beneficiary forms.
• Financial information necessary to process contributions, manage Zakat segregation, and maintain program ledgers.
• Professional history, skill sets, and availability shared by volunteers and program advisors as part of our tiered volunteer system.
• Beneficiary profiles, impact stories, and supporting documentation gathered during socio-economic assessments.
• Digital interaction data such as IP address, device type, browser, cookies, and usage analytics that help us improve site performance and security.

Why we use your information

Your information enables us to:

• Process donations, issue receipts, and maintain transparent financial controls.
• Deliver scholarships, healthcare support, food assistance, disaster relief, and other authorised initiatives.
• Administer volunteer onboarding, hour verification, 360° reviews, and promotion assessments.
• Conduct impact evaluation, audit reviews, and project life-cycle monitoring.
• Respond to enquiries, share program updates, and provide personalised communication where consent has been granted.

We rely on your consent, contractual necessity, legitimate organisational interest, and compliance with applicable regulations as lawful bases for processing.

Confidentiality and responsible stewardship

Upholding confidentiality is central to our culture. In accordance with the Code of Conduct:

• Beneficiary personal information, donor histories, internal deliberations, and financial data are treated as strictly confidential.
• Representatives are prohibited from using Foundation resources or intelligence for personal gain.
• Conflicts of interest must be disclosed immediately and managed through recusal or divestment to maintain impartiality.
• All volunteers, employees, committee members, and advisors sign annual acknowledgements confirming their understanding of privacy obligations.

Sharing of information

We do not sell or rent personal information. Data is shared only when:

• Working with trusted service partners (e.g., secure payment processors, auditors, legal advisors) who are bound by confidentiality agreements.
• Complying with lawful requests from regulators, courts, or oversight bodies.
• Protecting the rights, property, or safety of beneficiaries, donors, volunteers, or the Foundation.

Data retention and security

Information is retained only for as long as necessary to meet legal, financial, and programmatic requirements. We employ layered security controls including encrypted transmission (SSL), role-based access, secure storage, and regular audits. Zakat and non-Zakat funds are maintained in separate ledgers and banking arrangements to honour donor intent.

Your rights and choices

You may request access to the personal information we hold about you, ask for corrections, withdraw marketing consent, or lodge a privacy concern at any time. We will address all enquiries promptly and without retaliation.

Contacting us

For privacy questions, requests, or reports of misconduct, please contact our Ethics and Compliance team at info@familyandfellowsfoundation.org or call +92 326 8484360. You may also escalate concerns confidentially to the Chair of the Audit & Compliance Committee in line with our whistleblower protections.

This policy is reviewed periodically. Material changes will be communicated through our website and official channels.